Below is a sample of customer feedback that we have received over the last few years. In addition, a number of our customers have also taken the time to post reviews about their experience with BrisbaneAir on independent sites such as Google Reviews and True Local Reviews. Website links to these independent sites can be found at the bottom of this page.
Please pass my praise on to the boys for a great installation.
“Excellence of work”
Thank you Brisbane Air. We were delighted with how the installation went yesterday. Your representatives Jarryd, Thomas and Dave were fantastic. Thank you Jarryd for being such a great team leader and the excellence of work you achieved with your men. Dave was such a polite man. Thomas is an excellent young apprentice and so caring.
“Could not be happier”
Both new units are working beautifully and we couldn’t be happier. The technicians were very prompt and professional – great service once again.
“Final product is terrific”
Thank you very much – the final product is terrific, and I was delighted by how neat and tidy the whole job was. I was dreading the usual clean up and found such a clean result instead. The team was great at checking with me about location and explaining options. Please pass on my sincere thanks to them.
“These guys really know what they are doing”
We recently lost our previous Air Conditioner unexpectedly, with a bump and a shudder a couple of weeks ago. This time round we elected to approach Brisbane Air and what a great move that proved to be. Competitive, competent, efficient and clued up, these guys really do know what they are doing. Give credit where it’s due, these guys know their trade well, and respond appropriately.
“Excellent customer service”
Thank you very much to your team for a very professional and friendly installation last week, the customer service provided has been excellent throughout the entire process.
“Staff were excellent and very efficient”
A big thank you to your staff who were excellent and very efficient with their work.
Your crew was here yesterday to install the aircon for my study. Just like last year, they have again done a wonderful job. Not only in terms of the technical installation, but also the way they present themselves. They are by far the most professional team of tradies I have had the pleasure of dealing with. They are on time, work efficiently, clean up after themselves and keep me informed and updated along the way. Thanks again for a wonderful job. Will definitely call you again if I have any aircon needs.
Great service and happy to recommend BrisbaneAir.
“Work was fantastic”
Thanks again to you and all the team, their work was fantastic and we’re very happy with the results.
“Very happy with the result”
Thanks Ian. The tenants sent some photos of the installation, very happy with the result. Nice workmanship, thanks again.
Thank you to Barney and your team for a fabulous job, you made the process very simple. Your team were on time and very courteous it’s a credit to your company. Willmore Kindy will have no hesitation in recommending you to parents and other kindy’s.
“Restored my faith in tradies..”
I would also like to take this opportunity to thank you for your service. Could you please also pass on my gratitude to the team that was out here on Friday to install our split systems. They were very professional, communicated well with me upon arriving and did a very neat job of installing the units, both inside and outside the house. My husband and I were both very happy with their work and with the service provided by Brisbane Air.
“Huge Thank You”
A big thank you to you and your team for being so wonderful. Everyone was super friendly, professional, on time, clear in their communications and super tidy! The end result is very professional and exactly what was explained at the initial quote and we are so happy.
During our renovations we have had, and continue to have, some terrible experiences so I am a little jaded when it comes to ‘tradies’. It has been a very frustrating journey to say the least and caused a massive amount of out of pocket cost to us for others errors.
You guys have all restored my faith that not everyone is a cowboy so a huge, HUGE thank you!!
Thanks Ian. Appreciate the professionalism of you and your team.
Super job, very pleased with the result.
Just wanted to say thank you for the great service and followup with our recent air conditioner purchase. Everyone has been really helpful, the service was prompt and efficient and the whole experience very easy.
“Professional and efficient”
Many thanks for the installation last week. The guys who came around were very professional and efficient.
We’d just like to say how delighted we are with the work your company carried out for us. The air con system looks great and works well. We’d like to commend the work team that carried out the work, yesterday, led by Mick. Mick was so professional – consulting on every option etc – and his team performed their individual duties very proficiently. We shall certainly be recommending Brisbane Air to anybody who asks us.
Ian – Just wanted to let you know your team did a fantastic job today. They turned up on time, did their job, the outdoor units look fantastic – very tidy and you can barely notice the pipes, they even cleaned up every bit of mess they made and then took me through how to look after the units and how to use them. Oh and they were very friendly. A job well done to them. I would be more than happy to recommend Brisbane Air to friends and family.
“I’ll Be Back For More When I Can Afford It”
Thanks for your service. The installers were great and did a very good job. I’ll be back in the future for some more units when I can afford it
“Will Be Recommending Your Company For Sure”
Your guys put two air conditioners in our house at Bracken Ridge. Just wanted to say a great neat professional job, as well as leaving site clean with units working perfectly. Great service & will be recommending your company for sure.
“Doing A Great Job”
Thanks Ian and thanks to the team for doing a great job – photos were sent to me by the house sitters. Many thanks.
Thank you for your great service. We are very happy with the installation.
Thank you for your prompt work on this. The unit looks great!
James and I are delighted with the outstanding, prompt professional service provided by your team. Your staff were very efficient polite straight forward shooters.
“Very Professional job”
Thank you very much for a very professional job by your team!
“Great Work Ethic”
Just a short note to say how very impressed we were with your two technicians. They were very professional, helpful and had a great work ethic.
“Respectful of Our Property”
Just wanted to say thank you to your team for installing our ducted air conditioning system today at Paddington. The boys were polite, efficient and respectful of our property.
“Extremely Professional & Polite”
I would like to say how fantastic the guys were yesterday. They were extremely professional and polite. The installation is clean, tidy and to a high level.
We are pleased we went with your company and I am more than happy to be an advocate if need be. Good effort all round from all your team.”
“Very Friendly & Professional”
I would like to let you know how great your installation team were, Mick and Lochie were very friendly and professional and consulted me on all aspects of the installation, and ensured that I knew how to use the air con before they left. They did a great job, I’ll be recommending your company to family/friends who wish to get air-conditioning installed.
“Very Well Done”
The air conditioning installation was very well done.
“I Was Very Happy”
Thank you for the air conditioning. I was very happy with the result and the professionalism of your team.
“Installation Went Without A Fuss”
I would like to take the opportunity to congratulate your team and to thank all that were involved with the installation on Tuesday. I was very much impressed not just with everyone’s professionalism and experience, but even more so with how courteous everyone was. Installation started exactly on time, went without a fuss, all my questions were answered and everyone cleaned up after themselves. A job well done – I’ll make sure to recommend you if the occasion arises. Many thanks Remko.
“Showed Up On Time”
Your team did a great job. Very professional, courteous and tidy. Showed up on time, finished early with a full rundown on instructions. Great service!! If you need a referee for future work, please give me a call. I wish all tradies and businesses worked like this.
“Very Good Outcome”
By the way, the installation went great, overall very good outcome, good job by Jarrod and Lockie.
“Courteous and Professional”
I would like to commend the courteous and professional conduct of your technicians Jarrod and Duncan and also your electrician Mark!!
“We’re Very Please With The Work”
Thanks for a job well done – the installers were eficient, courteous and customer-oriented. We’re very please with the work.
“Everything Looks Neat & Tidy”
Thanks, the guys did a great job with the installation, everything looks neat and tidy.
Your guys did an awesome job installing my new unit and removing the old one!
“Happy And Personable Group Of Workers”
I am very happy with my new air cons. The 3 man installation team have done a really neat and professional looking installation, and it was good to see such a hardworking but happy and personable group of workers.
“Friendly And Helpful”
I just wanted to take the time to add that we were very impressed with your company overall throughout the entire job (including the adjustment to the installation). I want to make particular mention of how professional, friendly and helpful the installation team was. Thanks and I will recommend you to friends or family looking for air con quote.
“Very Happy With The Product”
Thank you for organising the install, we are very happy with the product and also how your team conducted themselves whilst here, they were polite, courteous and efficient!
Once again, was very impressed with the service provided.
Thanks very much, the guys did a great job…well done!
Thank you once again for the excellent service provided by all at BrisbaneAir!
Great job by the boys!
“The Guys Did A Great Job”
Thanks very much – the guys did a great job.
“Great Job Done”
Thanks to all of your team for a great job done yesterday!
The guys did a super job yesterday, we had it on after they left and it worked a treat.
“All Went Well”
Thanks for the installation yesterday, all went well and looks very neat.
“Friendly & Helpful”
Very happy with the boy’s work & how friendly & helpful they were:)
“Very Professional And Efficient”
Thank you for completing the installation. The team who attended were very professional and efficient and did a very nice job.
“Quality Of The Job”
Thanks for the quality of the job!
“We’re Very Happy”
Your guys did a great job yesterday. We’re very happy with the installation and the unit itself.
Thanks for the excellent service and Happy Easter!
“Done With Very Little Disturbance”
Just want to say I’m very happy with the way the air-con was installed. The guys were very polite and professional and it was all done with very little disturbance to the office. We also can’t believe how quietly it runs!
“Trouble Free Installation”
I would like to take this opportunity to thank you and your staff for a trouble free installation of our a/c units. The boys arrived on time and went about the installation in a very professional manner and it was a pleasure to have them doing work in our home.
“They Are Quiet, Effective And Obviously Efficient.”
I am SO pleased with my new air conditioners!! They are quiet, effective and obviously efficient.
I have Really used them. I had them installed so that I would be comfortable, so they have been on more than they’ve been off lately! I don’t normally run them 24/7 but I have when I’ve needed to. The dehumidify mode alone has been a life saver.
My daily power usage (which includes a not very efficient hot water heater) while staying cool and comfortable through a Brisbane summer, has been just over $2.60 a day!
“Ten out of Ten”
We wanted to express our appreciation of the work Mick, Damien and Lochie did in installing air conditioning in our house. From the time that the men arrived, they were polite and personable, and very professional. They completed a rather difficult job exceptionally well, and we are thrilled with the two systems they installed. At all times they told us what they were doing, and they were cheerful and complimentary of one another’s work – a great team approach! Aesthetically, the systems are very pleasing, and do not detract in any way from the design of our house. Most importantly, we are confident that our two very large living areas will now be cool during even the hottest days. If we had to rate the work, it is certainly ten out of ten!
Thanks to Barney also for his no-nonsense but professional approach. We relied on your company’s published testimonials when researching which company we wanted to do our work. We are very glad we chose BrisbaneAir. Thank you so much.
I think this line should say a lot about Brisbane Air “These guys know the meaning of customer satisfaction”. If you are reading this review its because you would like to trust someone else’s word to find the best air conditioning company there is….. Well my advise is stop looking. You have already found the best company in Brisbane Air. The honest and professional work done by Ian, Barney, Peter and the team is wonderful. I am glad I chose them over all the others. The service was timely, straight forward, had no hidden cost and most of all they promised a date and time and they were there. They worked around us with minimum disruption to our space. They also cleaned up after they finished…. This great experience cannot be put down in words so all I can say is they deserve the 5 stars I have given them. Thank you guys. Keep up the good work
“Superior Customer Service”
We recently wanted to install an air conditioning unit to cool our home which has an open plan and larger floor area. After enquiring to Brisbane Air online, I received a very quick response from Ian. After a short discussion, an appointment was made for Barney to visit the home and provide some advice. Barney is very … down to earth and explained all the options in ‘layman’s’ terms. After we accepted the quote, Ian then promptly scheduled the installation. On the day of the installation, Mick and James arrived on time and explained everything about the process. The unit we had installed was a larger unit and they handled the entire process with ease and professionalism. Care was taken to clean up and the respect and care shown to the property and their customers was very refreshing. It is very unfortunate that in this day and age, customer service lacks with so many businesses however Brisbane Air showed right from the first point of enquiry to the completion of the job that they are a rare commodity in the business world by showing superior customer service skills. Considering the installation occurred right in the middle of their busy summer period and on a very hot day, nothing was too much trouble for them and we can’t speak high enough of the business. We would have no hesitation in recommending their company and will certainly be referring them to friends/family. Thanks again Brisbane Air !!!!
“Workmanship was impeccable”
“Brisbane Air installed Air Conditioning in our Lounge, Bedrooms and downstairs Rumpus. I cannot give enough credit to Ian and his team.Their workmanship was impeccable and we are fussy people. You have a great team of people and i would not hesitate to recommend your services. Keep up the great, professional and reliable service as it is very hard to come by at times!”
Brisbane Air provided us awesome service with a fully ducted system we just had installed. Right from the start, getting an indicative quote then the site inspection and finally the installation, Ian, Barney and the rest of the team have been very helpful, friendly and very prompt with all communication. Of the four companies … we originally contacted for a quote, Brisbane Air were equal best on price but won hands down on politeness, answering our questions and giving us a fully detailed costing and some good advice. But most of all, they listed to us and helped us to get what we really wanted. We totally recommend Brisbane Air for quality and professional service.
“A pleasure doing business”
We have had Brisbane Air to our place twice and they have been fantastic. From quote through to job completion the communication was excellent and they did everything they said they would do in the time frame we agreed on, at a great price. What more could you ask for? Thanks, a pleasure doing business!
“Job Well Done, Once Again.”
I just wanted to thank you for a job well done, once again. It is a pleasure to be able to use and recommend such a professional company. Ian, your employees at Brisbane Air are extremely polite, efficient, hard working and clean workers, they leave no mess behind. Had I not been home for the installation, the only way I’d know they’d been was from the nice new system in my office and the fresh smell of the anti-bacterial / deoderiser spray. Thank you once again.
“First Class Workmanship”
Rather than rush in and write a review in the first few days after the installation of our new Mitsubishi air conditioner by Brisbane Air, we have decided to wait a couple of months, trying out the system in various weather conditions. Firstly, may we both say that we were impressed and delighted in the professionalism shown by the installation crew sent out to replace our old system. Their workmanship was “first class’ – something that followed on from the initial stages of arranging quotes, and explanations of the processes that would be followed. We are delighted with the recommended Mitsubishi system that was so expertly installed. It has proven to be perfect for our unit living, cooling effectively during the hot summer days, and maintaining perfect temperature at all times. We highly commend Brisbane Air for both price, communication, and service, and we have already recommended this company to our friends and business acquaintances.
“Great Service and Professionalism”
Both Tanya and myself are really happy with the service and professionalism shown by The Big Fella Barney, Miles, Jared and also Damien who were nothing short of meticulous in their approach to the installation and explanation of both of our units. Big wraps to the boys who listened to the requests that I made upon arrival re placement of the units and also down to the positioning of the wiring looms for my future renovation plans. My wishes were carried out as much as practicality allowed. As explained to Miles on the day of installation that type of service is exactly what won Brisbane Air the job in the first place. As a small business owner myself and being in a similar service industry ( that of handyman), I understand what it means to go that little bit extra for your clients and, based on my appraisal of the install and associated clean up, would unreservedly recommend you to any of my clients who might be in the need for air-conditioning services. We have now had several days of beautiful air-conditioned comfort with many more on the horizon!! Bring on the next hot summer I say!! Many thanks,
“Renovation after the Floods”
With the floods in January 2011, we made many friends and count BrisbaneAir as one of them. They not only gave us a great price, but a fantastic service and advice. Most importantly is that when they came on board, we did not have to worry about that part of our rebuilding project. They stood by us for almost six months as our home was being demolished and then rebuilt again. If you need Air Conditioning, I would strongly recommend them.
“A quick note to say thank you for installing our ducted a/c system. It is great. Please thank the lads who came and did the work. They were on time, polite, kept a neat work site and kept me informed. BrisbaneAir has been a pleasure to deal with and I will recommend you to my friends.”
We have just had a ducted air conditioning system installed by BrisbaneAir and were very impressed with the whole process. From the quote through to the completion of the job, it was an excellent customer experience. The installation team did a fantastic job, provided clear instructions on how to operate the system, and tidied up after themselves when they were finished. I would not hesitate to recommend them to anybody.
“We recently (June 2010) had ducted air conditioning installed by Brisbane Air. I spent most of the day at home with my 5 month old baby whilst the job was being done, and was very impressed with the standard of work and professionalism with which the job was carried out. They were able to find solutions to access problems and took the time to do the job properly for minimal impact on the character of our 90 year old Queenslander. They were a really friendly bunch of guys and left us with easy to follow instructions and confidence in their warranty and service. The whole installation was great value and Ian’s quote was over a $1000 lower than the 2 others I had on the exact same system.”
“Great Prices and Even Greater Service”
“We just installed a Mitsubishi Ducted Air Con and I could not believe how quick and efficient Barney and Ian’s installation team were. A team of about 4 came out onsite and installed our ducted aircon within 5 hours. At the end of the installation, one of the technician’s even picked up our vacuum and started vacuuming the littlest amount of dust leftover from the installation. I could not have been more impressed at the professionalism and honesty showed by BrisbaneAir and will not hesitate to recommend them to everyone. Nothing was too hard or too difficult for Ian and Barney and I am truly impressed at how easy it was to deal with them. Price wise… they were close to 10% cheaper than the 4 other quotes I received and I don’t think the others would have been this easy to deal with from quote to installation.”
“Fanstastic Company and Quality Work”
“I have just had air conditioning installed by BrisbaneAir. I highly recommend this company, they were an absolute pleasure to deal with from the very first point of contact with Ian right through to installation with Barney and his team. In today’s world of tradespeople, this company stands out for customer service, professionalism, quality and cost. Thanks guys for a great job !!” Sharnie Makinson
“Thank You BrisbaneAir”
“Thanks again to you and the team for a job well done. We were very impressed with your installation team and the quality of the work. We certainly made the right decision choosing BrisbaneAir to supply and install our air conditioning units and we’ll be sure to recommend you to our family and friends.”
“Excellent Customer Service”
“Just wanted to let you know how impressed we were with the service you provided. From the initial quote to final installation, I would recommend your company to anyone.”
“We just bought our first home and we approached BrisbaneAir to install our airconditioning. From the quote, right through to installation and final payment we found Ian and the crew there to be professional, fair and understanding of our particular circumstances. The installation went smoothly and the guys were careful to do the job right. Afterwards they cleaned up well and explained the operation and maintenance of the units in a clear and understandable way. We are both very happy with our units and the great work of BrisbaneAir and wouldn’t hesitate to recommend them to anyone within earshot.”
“One of our favorite suppliers!”
“Brisbane Air has always been of a great help to us in our school. Whenever we have air conditioning issues we always call up Brisbane Air as our first port of call. Service always goes smoothly and we are always very happy with the end result. We certainly recommend Brisbane Air as a supplier.”